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Shipping & Returns

Orders are shipped in 1-2 business days, or you will be contacted if ship date will be longer.

All merchandise shipped can be returned for exchange, credit, or refund so long as the shoes are unsoiled. Refunds do not include shipping costs. Please note, refund processing may take up to two weeks.

For Ballroom Shoes only, no shipping charge for 1st exchanges (within reason) in the United States with the exception of Hawaii and Alaska (a discount will be applied where possible, contact Carmen's for more information). Dance Sneakers, Jazz, Tap, Ballet, Character, Lyrical Shoes do not apply.

Walk-in customers: Merchandise can be returned unsoiled for credit or exchanges only.

If you have any questions, please contact Carmen at: U.S. Toll Free 800-854-4318 or 619-287-5787. International calls dial: 001-619-287-5787

Carmen's Dance Shoes customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at or call 800 854-4318 Tuesday-Friday 10:00 am - 6:00 pm PST, and Saturday 10:00 am - 3:00 pm PST. (CLOSED SUNDAY AND MONDAY) Please feel free to drop us a line to share your thoughts on the site, all comments are welcome.

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